MCQ Casino's Privacy Policy

1 Introduction & Scope

MCQ Casino (referred to as "we" or "the platform") is an online gaming platform serving adult users in Bangladesh and other countries. This Privacy Policy explains how we collect, use, store, and protect your personal information.

By using MCQ Casino's website, mobile app, or any of our services, you are considered to have agreed to this Privacy Policy. If you do not agree, please discontinue use of our services.

This policy is built in compliance with GDPR (General Data Protection Regulation) and international data protection standards. We believe every user should have full control over their personal information.

• This policy applies to all MCQ Casino digital services.
• This policy does not apply to third-party websites.
• Any changes will be updated on this page.
• For any questions, contact our support team directly.

2 Types of Data Collected

MCQ Casino collects two types of information — data you provide directly and data collected automatically. We only gather what is necessary to deliver our services.

3 Purpose of Data Use

MCQ Casino uses your information for multiple legitimate purposes. Each use is clearly defined and aimed at improving your experience on the platform. Your data is never used for advertising without your consent.

4 Data Sharing Policy

MCQ Casino never sells or rents your personal information. However, limited data may be shared in specific circumstances outlined below, and strict confidentiality agreements are maintained in every case.

• Payment Providers: bKash, Nagad, Rocket, or bank — only the information necessary to complete a transaction is shared.
• Law Enforcement Agencies: Information may be disclosed when required by court order or legal obligation.
• KYC/AML Provider: Limited data is shared for identity and age verification purposes.
• Technology Partners: Data is shared with technology service providers under confidentiality agreements for platform operations.
• Group Companies: Information may be shared with MCQ Casino's affiliated entities under the same privacy standards.

Your information is never shared with advertising companies, data brokers, or unauthorized third parties under any circumstances.

5 Cookies & Tracking Technologies

MCQ Casino's website uses cookies to ensure a smooth browsing experience and to improve platform functionality. Cookies are small text files stored on your device.

• Essential Cookies: Login sessions and security tokens — the site cannot function without these.
• Functional Cookies: Remembers your language preferences and game settings.
• Analytics Cookies: Helps identify which sections of the site are used most.
• Marketing Cookies: Active only with your consent.

You can disable cookies through your browser settings at any time. However, disabling essential cookies may cause some features to not function properly.

6 Data Retention Period

MCQ Casino does not retain data beyond what is necessary. Each category of information has a defined retention period based on international standards and legal requirements.

• Account data: for the duration of active account + 5 years.
• Financial transaction records: 7 years (legal requirement).
• KYC documents: 5 years after verification.
• Support conversations: 2 years.
• Log files & IP records: 1 year.
• Cookie data: 30 days to 1 year (depending on type).

Once the retention period expires, data is securely destroyed. Information related to ongoing legal disputes may be retained for a longer period.

7 Your Rights

Every MCQ Casino member holds the following rights over their personal data. Contact our support team to exercise any of these rights.

• Right to Know: You can find out what personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain circumstances, you may request that your data usage be restricted.
• Right to Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to certain types of data processing.
• Right to Withdraw Consent: You can withdraw your consent for optional data use at any time.

MCQ Casino will respond to rights exercise requests within 30 days of receipt. In complex cases, this may take longer, but you will be notified.

8 Security Measures

MCQ Casino protects your data using industry-standard security technology. Our security team monitors systems 24/7 to detect and respond to any suspicious activity promptly.

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Two-factor authentication (2FA) — an extra layer of protection for your account.
• Firewall & DDoS protection — at the server level.
• Regular security audits — conducted by independent third-party experts.
• Encrypted database — all collected data is stored in encrypted form.
• Automatic session timeout — idle sessions are ended automatically.

That said, no online platform can guarantee 100% security. We strongly recommend using a strong password and keeping your account credentials confidential.

9 Child Protection Policy

MCQ Casino strictly does not serve anyone under the age of 18. We do not collect personal information from minors, and any underage account identified will be closed immediately.

• Age verification is mandatory at the time of registration.
• Age verification documents must be submitted as part of the KYC process.
• If an underage account is identified, all associated data will be deleted.
• Parents who suspect underage access can contact our support team immediately.

To learn more about responsible gaming, visit our Responsible Gaming View page.

10 Policy Changes & Contact

MCQ Casino may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance at your registered email address.

• The date of the latest policy update is always displayed at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• At least 14 days' notice will be given before any major changes take effect.
• Previous versions are available from our support team upon request.

For any privacy-related questions or concerns, please contact our support team. We aim to respond within 48 hours.